Refund policy
Return & Refund Policy
Effective for orders placed on [STORE NAME].
Returns
You have 30 days from the date your order is delivered to request a return. To be eligible, an item must be unused, in its original packaging, and in the same condition you received it.
Not eligible for return:
- Items marked as final sale or clearance
- Opened intimate/hygiene-sensitive items (e.g., pillows, bedding) once used, for health and safety reasons
- Gift cards
How to Start a Return
Email us with your order number and the reason for the return. We'll respond with next steps within 1-2 business days.
Damaged, Defective, or Wrong Item
If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with photos of the item and packaging. In most cases we'll issue a full refund or send a replacement without needing the item shipped back — you don't need to arrange return shipping for our mistake.
Change-of-Mind Returns
If you simply changed your mind and the item qualifies under the Returns section above, you're responsible for return shipping costs, and a restocking assessment may apply depending on the item. Once we confirm eligibility, we'll provide a return address.
Refunds
Once your return is received and inspected (or approved under the Damaged/Defective process above), we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank, it may take additional time for the refund to post.
Late or Missing Refunds
If more than 10 business days have passed since your refund was approved and you haven't seen it, first check with your bank or card issuer — processing times vary. If it's still missing after that, contact us and we'll look into it.
Exchanges
The fastest way to get a different size, color, or item is to return the original (once approved) and place a new order separately.
Shipping Costs
Original shipping charges are non-refundable, except when the return is due to our error (damaged, defective, or wrong item).
Questions
Reach us anytime